1.Please according your feet length to confirm your size. 2.Please note that the insole must be longer than foot, the length difference of the foot and the insole is 1.5 to 2.8 cm. 3.As different computers display colors differenttly, the color of the actual item may vary slightly from the images, thanks for your understanding. 4.Please note that all of Soulsfeng Shoes will be shipped WITHOUT shoe box (Except Special Products).
1. Please contact us if you don’t receive the parcel within delivery time. 2. Wholesaler or drop shipping seller, more than 20 pcs, please ask for better price. 3. Russian clients, please leave full name and detail address to avoid missing parcel. 4. Please do not submit a dispute and leave a negative feedback without contacting us, we will do our best to solve your problem
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country.
We do our best to serve our customers the best that we can. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.
We offer the 1-month free replacement. Buyers may request for a replacement within 7 days from your receipt of the product . The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.